Cancellation policy

Right of withdrawal

You may revoke your contractual declaration in text form, by telephone or online at "" within 14 days without stating reasons.  The period begins after receipt of these instructions in text form, but not before receipt of the goods by the recipient (in the case of recurring deliveries of similar goods, not before receipt of the first partial delivery) and also not before fulfilment of our duties to provide information in accordance with Article 246 § 2 in conjunction with § 1 para. 1 and 2 EGBGB (Introductory Act to the German Civil Code) and our duties in accordance with § 312e para. 1 sentence 1 BGB (German Civil Code) in conjunction with Article 246 § 3 EGBGB. A return of the goods without a telephone, written or online revocation cannot be accepted!

The revocation is to be sent to:

Heilbronner Street 11
73037 Göppingen
Fax: +49 7161 6066 170

Consequences of cancellation

In the event of an effective revocation, the services received by both parties must be returned and any benefits derived must be surrendered. If you are unable to return or surrender the performance received and any benefits derived, or if you are only able to do so in part or in a deteriorated condition, you must compensate us for the value of the goods. You only have to pay compensation for the deterioration of the item if the deterioration is due to handling of the item that goes beyond the inspection of the properties and functionality.

By "testing the properties and functionality" we mean testing and trying out the respective goods, as is possible and usual in a shop. If the buyer makes use of his right of revocation, he must bear the regular costs of the return shipment. Obligations to refund payments must be fulfilled within 30 days. The period begins for you with the dispatch of your revocation or the goods, for us with their receipt.

End of the cancellation policy

Exclusion of the right of revocation:

The right of revocation does not exist in the sense of § 312d IV BGB (German Civil Code), among other things, for distance contracts for the delivery of goods that are manufactured according to customer specifications or are tailored to the personal needs of the customer, as well as for goods that are not suitable for return due to their nature, as well as for distance contracts for the delivery of audio or video recordings or software, if the delivered data carriers have been unsealed by the consumer.